tag:opensesame.statuspage.io,2005:/historyOpenSesame Status - Incident History2024-03-29T08:53:35-07:00OpenSesametag:opensesame.statuspage.io,2005:Incident/202514422024-04-01T20:00:00-07:002024-03-28T17:03:55-07:00Scheduled Maintenance on OpenSesame Platform and Marketplace<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:03</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:22</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:48</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Monday, April 1st from 8pm to 11pm PST. The OpenSesame Catalog (Marketplace), launching of courses and all related services may be inaccessible during this time.</p>tag:opensesame.statuspage.io,2005:Incident/203820092024-03-27T14:55:32-07:002024-03-27T14:55:32-07:00Marketplace and Course Launch are experiencing degraded performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:33</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue and have taken steps to resolve it. The system is now operational and we are continuing to monitor it.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue that is causing degraded performance in the Marketplace and when launching courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/203101162024-03-20T07:56:36-07:002024-03-20T07:56:36-07:00Marketplace and CourseCloud Outage<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:56</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue. <br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:37</var> PDT</small><br><strong>Monitoring</strong> - We have deployed a fix that has restored access to the Marketplace (catalog) and course launch including CourseCloud.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:42</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. Users cannot log into the Marketplace and some types of course launch are not working including launches through CourseCloud and Launch Links. <br /><br />We apologize for any inconvenience and appreciate your patience as we work to resolve these issues. Please reach out to us with any questions or concerns.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:22</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. We have verified that learners who are required to log in to an Identity Provider are able to launch courses. However, Learners cannot launch courses using CourseCloud.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:06</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue affecting customers using the Marketplace (catalog) and some users launching courses. Learners who are required to log in when they launch a course, are not able to complete the login and successfully launch the course. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/201337692024-03-18T13:44:10-07:002024-03-18T13:44:10-07:00Scheduled Maintenance on OpenSesame Platform and Marketplace<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Completed</strong> - We will not be performing tonight's scheduled maintenance.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Monday, March 18th from 8pm to 11pm PST. The OpenSesame Catalog (Marketplace), launching of courses and all related services may be inaccessible during this time.</p>tag:opensesame.statuspage.io,2005:Incident/202945612024-03-18T13:42:24-07:002024-03-18T13:42:24-07:00Marketplace and Course Launch are experiencing degraded performance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue and have taken steps to resolve it. The system is now operational and we are continuing to monitor it.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:11</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. Course launch is now completely down.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:04</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:54</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue that is causing degraded performance in the Marketplace and when launching courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/199939442024-02-26T21:10:18-08:002024-02-26T21:10:18-08:00Scheduled Maintenance on OpenSesame Platform and Marketplace<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:10</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance is complete.<br /><br />We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:31</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. The OpenSesame Catalog (Marketplace), launching of courses and all related services will be inaccessible.</p>tag:opensesame.statuspage.io,2005:Incident/200609082024-02-23T15:01:04-08:002024-02-23T15:01:04-08:00Simon Courses unable to launch<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:01</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:56</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:53</var> PST</small><br><strong>Identified</strong> - We believe we have isolated the cause, and are probably only a few minutes out from a resolution.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:53</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:32</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:opensesame.statuspage.io,2005:Incident/199163672024-02-05T20:54:37-08:002024-02-05T20:54:37-08:00Scheduled Maintenance this evening<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>20:54</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has completed. <br /><br />Thank you for your patience during this time. If you have any questions or concerns please contact us at support@opensesame.com.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:50</var> PST</small><br><strong>Scheduled</strong> - We will be performing emergency maintenance to install a system upgrade during our scheduled maintenance window tonight between the hours of 8pm and 11pm PST. We anticipate that this maintenance will briefly impact availability. Please contact us at support@opensesame.com if you have any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/198796572024-01-31T17:34:59-08:002024-02-19T04:34:34-08:00OpenSesame site is down<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:34</var> PST</small><br><strong>Resolved</strong> - The issue is resolved</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional.<br /><br />We will keep you posted on the issue. Please contact support if you have any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/198783572024-01-31T11:42:13-08:002024-01-31T11:42:13-08:00OpenSesame site is down<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:42</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:11</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:02</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional.<br /><br />We will keep you posted on the issue. Please contact support if you have any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/198598422024-01-29T10:46:51-08:002024-01-29T10:46:51-08:00OpenSesame site is down<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>10:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>10:11</var> PST</small><br><strong>Monitoring</strong> - The Marketplace (Catalog) and course launches are operating normally at this time. <br /><br />We will continue to monitor performance and provide updates if anything changes. Thank you for your patience. Please contact our support team if you have any questions or concerns.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:45</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue. At this time, course launch is functioning as usual. The Marketplace (Catalog) is not accessible.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:36</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional.<br /><br />We will keep you posted on the issue. Please contact support if you have any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/198880882024-01-26T16:15:00-08:002024-02-01T13:27:00-08:00Course Launch Errors<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:15</var> PST</small><br><strong>Resolved</strong> - CourseCloud customers that login with a username/password were unable to launch courses.</p>tag:opensesame.statuspage.io,2005:Incident/197395902024-01-17T10:44:34-08:002024-01-17T10:44:34-08:00OpenSesame site is down<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:44</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved. <br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:39</var> PST</small><br><strong>Monitoring</strong> - Course Launch and the Catalog / Marketplace are now functional. We are monitoring the situation closely and will keep you updated on any changes in performance. <br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:13</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue and will keep you updated on our progress toward resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:31</var> PST</small><br><strong>Investigating</strong> - Launching courses and browsing the marketplace catalog are currently severely degraded or non-operational. We are investigating the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/194643492023-12-17T10:33:45-08:002023-12-17T10:33:45-08:00Unable to launch courses<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:33</var> PST</small><br><strong>Resolved</strong> - All services are now restored. <br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:33</var> PST</small><br><strong>Update</strong> - All services are now restored. <br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:11</var> PST</small><br><strong>Monitoring</strong> - At approximately 1pm EST, users were unable to launch courses and OpenSesame Catalog performance may have been degraded. We have identified the issue and have taken steps to resolve it.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/194532182023-12-16T04:03:59-08:002023-12-16T04:03:59-08:00Activity Reporting Degraded<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:03</var> PST</small><br><strong>Resolved</strong> - All services are now restored. <br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:40</var> PST</small><br><strong>Update</strong> - We are continuing to monitor this issue.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:31</var> PST</small><br><strong>Monitoring</strong> - We are monitoring an issue affecting activity reporting in the OpenSesame Catalog. Data displayed may not reflect recent activity. We have identified the root cause of the issue and expect it to fully resolve over the next several hours. <br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/194332732023-12-13T18:41:57-08:002023-12-13T18:41:57-08:00Marketplace degraded, course launch unavailable<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:41</var> PST</small><br><strong>Resolved</strong> - All services are now restored. <br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:19</var> PST</small><br><strong>Monitoring</strong> - We have identified the issue affecting the OpenSesame Catalog and course delivery and have taken steps to resolve it. We are continuing to monitor the situation closely.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:59</var> PST</small><br><strong>Update</strong> - We are investigating an issue affecting the Marketplace and course launch. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:03</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:03</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:opensesame.statuspage.io,2005:Incident/192298632023-12-11T21:00:09-08:002023-12-11T21:00:09-08:00Scheduled Maintenance on OpenSesame Platform and Marketplace<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:58</var> PST</small><br><strong>Update</strong> - This is a reminder that we will be undergoing scheduled maintenance on Monday, December 11th beginning at 8pm PST. The OpenSesame Catalog (Marketplace), launching of courses and all related services will be inaccessible.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>06:03</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. The OpenSesame Catalog (Marketplace), launching of courses and all related services will be inaccessible.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/191862642023-11-21T02:21:07-08:002023-11-21T02:21:07-08:00CourseCloud Login Issue<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>02:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>02:11</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>02:11</var> PST</small><br><strong>Investigating</strong> - During a deployment an issue is preventing application logins</p>tag:opensesame.statuspage.io,2005:Incident/191104872023-11-13T12:21:44-08:002023-11-13T12:21:44-08:00Asset publishing for a course in Simon is failing<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:21</var> PST</small><br><strong>Resolved</strong> - The issue with asset publishing for a course in Simon has been resolved</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:59</var> PST</small><br><strong>Identified</strong> - We have identified the issue and working on getting a fix rolled out</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Investigating</strong> - Asset publishing for a course is failing. We are currently investigating the issue.</p>tag:opensesame.statuspage.io,2005:Incident/190028532023-11-02T12:20:15-07:002023-11-02T12:20:15-07:00Course Manager Outage<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:19</var> PDT</small><br><strong>Update</strong> - The system should be operational at this time, though it may be a bit slow.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where some attempts to load courses in the Course Manager is failing.</p>tag:opensesame.statuspage.io,2005:Incident/188279712023-10-17T06:30:00-07:002023-10-18T07:38:45-07:00CourseCloud Search Outage<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>06:30</var> PDT</small><br><strong>Resolved</strong> - From approximately 9:16am ET until 9:50am ET the CourseCloud search (All Courses) functionality was impacted by an issue within the CourseCloud VPC which resulted in a "504 Gateway" error. This error would have been displayed in the search results page itself to anyone that attempted to perform a course search during that time. Once the root cause of the issue ceased, all CourseCloud search capability returned to full operation and performance.</p>tag:opensesame.statuspage.io,2005:Incident/187553652023-10-11T11:28:47-07:002023-10-11T11:28:47-07:00Catalog Platform Login is Down<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>11:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>10:38</var> PDT</small><br><strong>Monitoring</strong> - We have implemented a fix for this issue and we are monitoring the system to ensure the fix has been successful.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing Catalog Platform administrators from logging into the Catalog. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We apologize for any inconvenience. Please reach out to us with any questions or concerns.</p>tag:opensesame.statuspage.io,2005:Incident/186057492023-09-27T05:13:22-07:002023-09-27T05:13:22-07:00Degraded performance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>19:07</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and some users may experience a degradation in performance around reporting. We are monitoring the situation closely and will keep you updated on our progress towards resolution.<br /><br />We appreciate your patience during this time. Please reach out with any questions or concerns.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>18:13</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:21</var> PDT</small><br><strong>Investigating</strong> - We are experiencing degraded performance in some parts of the OpenSesame Catalog site. We are investigating the issue.</p>tag:opensesame.statuspage.io,2005:Incident/185047882023-09-25T20:24:30-07:002023-09-25T20:24:30-07:00Scheduled Maintenance on OpenSesame API<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>20:24</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>20:22</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>19:59</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>14:29</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on our OpenSesame API. During this time, access to the API as well as course synchronization to Learning Management Systems will be unavailable.</p>tag:opensesame.statuspage.io,2005:Incident/185036792023-09-14T12:56:12-07:002023-09-14T12:56:12-07:00Translation Creation and Access<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:54</var> PDT</small><br><strong>Update</strong> - We have resolved the issue. Thank you for your patience.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Update</strong> - The learner experience is not being affected by the source of the issue. We are still working on getting the author's ability to add languages to a course working.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:57</var> PDT</small><br><strong>Identified</strong> - An issue has been identified that is causing learners to be unable to select different languages in courses, and authors to be able to process new languages for their courses. We have identified the issue and are in process of implementing a resolution.</p>